Refund policy

REFUND POLICY

We have a 3-day return policy, which means you have 3 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@queelan.com. Items sent back to us without first requesting a return will not be accepted.

Shipping fees on returns

• Original shipping fees are non-refundable.

• Once your return is approved, our courier will collect the item from your address. A return shipping fee of AED [30] will be deducted from your refund.

• Refund amount = product price − return shipping fee.

• If the item is defective, damaged, or incorrect, QuE ÉLAN covers all shipping and return costs and issues a full refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, gift cards, or personalised items (including engraved pieces), unless they arrive defective or damaged.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Shipping fees for exchanges follow the same terms above.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days, less the return shipping fee. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@queelan.com.